Effective Date: MAY 7, 2009
Welcome to the SGS Remote Approval customer web portal (the “Site”) owned and operated by SGS International, Inc., a global leader in providing package designs and packaging graphics to the consumer packaged goods industry (“SGS” or “we”). The purpose of this Policy is to inform users of the Site (“you”) as to: (1) what information we may collect from or about you in connection to your use of the Site; (2) how we may use and share such information; and (3) your rights and choices regarding such information. This Policy constitutes an integral part of the terms and conditions that govern the use of the Site.
PLEASE READ THIS POLICY CAREFULLY BEFORE USING THE SITE. By using the Site, you, on behalf of yourself and the business entity which you are representing or are affiliated with, acknowledge that you have read and understand this Policy in its entirety, and agree to be bound by its terms.
SPECIAL PURPOSE OF THE SITE
The Site is intended for access and use solely by SGS clients and users that have registered on the Site or have been authorized by the SGS clients to access and use the Site using the SGS client’s password and/or username, and is not designed or intended for the general public. SGS does not knowingly collect personal information from anyone under the age of 13. In any event, no one under the age of 18 is permitted to register on the Site or use or access the Site. By using the Site, you represent and warrant that you or the business entity which you are representing or are affiliated with is a current client or customer of SGS, or has purchased or used SGS products or services within the last 12 calendar months at the time of your use. SGS reserves the right to cancel your registration and terminate and disallow your use of the Site at any time without warning, if we have any reason to believe that you have misrepresented the foregoing or that you are under the age of 18.
Changes and updates
COLLECTION AND USE OF Information about you
1. Personal Information. This is any information by which you can be personally identified. When you register on the Site, you will be required to provide certain personal information to us, which may include your first name, last name, title, company, mailing address, email address, telephone number, mobile phone number, mobile phone service provider, and system preferences. Also, in such case, you will be required to provide a username and password for your account login. The foregoing information will make up your account and profile information on the Site. We collect and use the aforementioned personal information for our internal purposes only, including, but not limited to: (1) operating, maintaining, administering and monitoring the Site; (2) setting up, maintaining, monitoring and supporting your account on the Site; (3) processing your orders and transactions; (4) providing you with products and services requested by you; (5) enabling you to view, submit, upload, download, store, transmit and exchange transaction and project documents on the Site, such as purchase orders, artwork files, reference documents, logos, CAD drawings, quotes, price lists, and invoices; (6) notifying and communicating with you on matters and issues concerning the Site, your account, and your activities on the Site; (7) responding to your questions and requests; and (8) sending you, subject to your right to opt-out, our electronic newsletters, advertisements, and promotional/marketing emails and announcements (collectively “Electronic Mailings”).
2. Log File Data and Cookie Session Information. Our web server automatically generates log files that may contain data linked to individual users, such as their IP addresses, ISP domain names, browser types, operating systems, referring/exit pages, date/time stamps, clickstream data, etc. Also, to the extent you have enabled “cookies” in your browser, we may use “cookies” to collect session information about your visits to the Site. We use log file data and cookie session information internally for the operation of the Site as well as to generate and analyze aggregate data about our users as a group. If we report information about the Site to our partners, sponsors and investors, we only report aggregate data and not information that is linked to individual users.
3. Aggregate Data. This is any information collected or compiled in aggregate form, without identifying any user individually. For example, we may collect aggregate tracking information derived mainly from tallying page views throughout the Site. Also, we may gather or compile demographic and/or other aggregate data about our users as a group. We use aggregate data to administer and monitor the Site, to analyze Site traffic and usage patterns and trends, to improve the functionality of the Site, and to enable us to personalize and better users’ experience on the Site. We may report aggregate data about the Site to our partners, sponsors and investors, and may also share such data with outside vendors for market analysis, marketing and/or promotional purposes.
SHARING OF INFORMATION ABOUT YOU WITH THIRD PARTIES
SGS does not knowingly share your personal information with third parties for their marketing use.
By registering on the Site or otherwise voluntarily disclosing your personal information to us, you acknowledge and agree that we may share and disclose your personal information in the following circumstances:
§ We may employ outside contractors, vendors and service providers to perform services for us in connection with the Site, and may share your personal information with such contractors, vendors and service providers to the extent necessary for them to perform such services. For example: IT service providers may be given access to your personal information as necessary to perform support and/or maintenance for the operation of the Site, such as data backup and storage. We require that our contractors, vendors and service providers limit their use of our users’ personal information solely to the purposes for which it was disclosed by us, and that they maintain the confidentiality, security and integrity of such information and not make any further disclosure to others.
§ We may disclose your personal information to others as required or permitted by law or in response to a court or government order or subpoena or, in our good faith belief, as reasonably necessary to: (1) comply with legal process, or cooperate with law enforcement; (2) enforce this Policy and/or other terms and conditions governing the use of the Site; (3) respond to third-party infringement claims relating to any information or material you furnish to us; (4) respond to an emergency; and/or (5) protect the rights, property or safety of SGS, the Site, and/or the public.
§ If SGS is acquired by or merged or consolidated with or into another entity, or if all or substantially all of our assets or businesses are sold or transferred to another entity, your personal information may be transferred to such entity as part of the transaction.
User Choices and Opt-out
As a registered user, you may manage your account and profile through the user control panel (account manager) feature on the Site, including updating your personal information and managing your status notification frequency.
To the extent you receive Electronic Mailings from us, you may at any time opt out of receiving the same by emailing your request to firstname.lastname@example.org, or by using the “opt out” or “unsubscribe” mechanism provided in the Electronic Mailings you already received from us. We generally process such request within 5 business days after receipt. Once you opt-out is processed, we will not reuse your email address for future Electronic Mailings, unless you rejoin our mailing lists or otherwise opt in to receive such mailings from us.
As a registered user, you may at any time request to close your account on the Site by sending an e-mail request to email@example.com. We generally process such request within 3 business days after receipt. However, for your safety, we may ask you to verify and confirm your request prior to closing your account. Once your account is closed, we will cease using your personal information for all purposes, EXCEPT that we may retain and disclose your information as required or permitted by law or in response to a court or government order or subpoena or, in our good faith belief, as reasonably necessary to: (1) comply with legal process, or cooperate with law enforcement; (2) enforce this Policy and/or other terms and conditions governing the use of the Site; (3) respond to third-party infringement claims relating to any information or material you furnish to us; (4) respond to an emergency; and/or (5) protect the rights, property or safety of SGS, the Site, and/or the public.
Links to Third Party Website
We understand the importance of protecting the security and integrity of personal information that our users have shared with us. Unfortunately, no data transmission over the Internet and no data storage can be 100% secure. Consequently, while we will endeavor to safeguard your personal information against unauthorized access and disclosure, we do not warrant or guarantee the security of any information you transmit to, from or on the Site. We will notify you in the event we become aware of a breach or suspected breach in the security of your personal information stored by us. By registering on the Site or otherwise disclosing your email address to us, you consent to being notified by us via email in the event of a breach or suspected breach in the security of your personal information stored by us.
All bank account information provided by you in connection with a specific transaction on the Site will be encrypted using the standard Secure Sockets Layer (SSL) protocol, and we do not retain such bank account information after the processing of your transaction is complete.
If you have any questions regarding this Policy or our privacy practices, please contact us at our corporate offices:
SGS International, Inc.
Doug Liles, Vice President Technology
626 West Main Street, Suite 500
Louisville, KY 40202
Phone: (502) 637-5443
Fax: (502) 634-5298